Filter by topic
All
- All
Are NovaWigs made with real human hair?
Yes. All our lace front wigs are crafted from 100% human hair, ethically sourced and hand-selected to ensure softness, durability, and a completely natural look.
Can I style or dye my wig?
Absolutely. Since our wigs are made from real human hair, you can wash, straighten, curl, or dye them as you would with your own hair. We recommend using heat-protectant products and professional coloring services for best results.
How long does a NovaWig last?
With proper care, your NovaWig can last 12 to 24 months or more, depending on usage frequency and maintenance routine.
How should I care for my wig?
Gently detangle before washing, use sulfate-free shampoo and conditioner, and let it air dry on a wig stand. Avoid sleeping or swimming with the wig to preserve the lace and texture.
What’s the difference between a lace front wig and a full lace wig?
A lace front wig features lace only in the front, allowing for a natural hairline and easy installation.
A full lace wig has lace across the entire cap, offering maximum flexibility for styling and updos.
How long does shipping take?
Orders are processed within 24 hours, and delivery typically takes:
USA / Canada: 2–4 business days
Europe: 3–5 business days
Other countries: 5–7 business days
You’ll receive a tracking number via email once your order ships.
What is your return policy?
We accept returns within 30 days of receiving your order.
Items must be unused, unwashed, and in their original packaging.
Once inspected, we’ll issue a refund to your original payment method within 3–7 business days.
How can I contact customer service?
You can reach us at support@novawigs.com
, or through our Contact Us form.
How do I know my correct size?
Our wigs are available in standard adjustable sizes with elastic straps and combs for a secure, comfortable fit.
For custom sizing, please contact support@novawigs.com
before placing your order.
Can I cancel or modify my order?
Orders can be modified or canceled within 12 hours of purchase.
After this period, we may not be able to guarantee changes, as processing begins immediately.